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Anonymous
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Date: 9/11/2010 0:39 am · Subject: EQ2 Crafting Assistant - Cost vs Reward
I think you are really on to something good here, but its not quite ready for primetime. The programs are decent, but still very buggy. I can get the crafting assistant to work, but it often fails after a few cycles, when its trying to cast buffs, or it is too slow to counter a detrimental... then I have to compare that against the cost... $40? Although its a nice to have program, its not worth $40 - at least not enough to convince me to fork it over for a version that doesn't timeout after 15 minutes. I would put it in the class of freeware or trialware - similar to the many free UI's which will break this program almost everytime SOE puts out a new GU update that impacts these windows. I do appreciate the opportunity to try it for free, because I would be very upset if I had paid $40 for it with the way it actually works now. When I think of paying $40 for a software program, it better be something that works off the shelf, includes packaging, documentation, CD's... and works well with minimal requirement to learn it. Anyhow, don't get discouraged. You have something solid that you could perhaps mold into a very nice program across multiple platforms and make a few dollars from it. I wish you the best. Thorguard |
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Doc
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Date: 9/11/2010 10:06 am · Subject: Re: EQ2 Crafting Assistant - Cost vs Reward
Hey there. Thanks for testing it out. We are sorry that you had problems getting it to work correctly on your system. That is what the demo is for. But many others, including us, have leveled 8 or 9 crafters to max level using this, still use this tool daily for grinding out things and many who purchased it 5 years ago still use it now. And you are right, each time they change the interface, we have to adjust it to work with the new look. ( Which you could just use the custom ui settings and continue with most any user interface out there but auto calibrate would not work. ) There have been 35+ updated releases on the UCA over the last 5 years. Why it costs $39.95: It originally cost $14.95 but supporting people that just came in and bought it without even testing the demo became a nightmare. It quickly became over 90% of our support time. People who did not even know how to craft would buy it without testing it and then email afterward with: "It d0s3N w0rc. I wNt a R3FeND". After a while we saw this was taking up far, far to much time and we raised the price to $19.95. This helped a little and some people started testing it first but the support time was still high. Too many people would purchase it and then 2 years later, change their interface to something else, break it and blame it on the tool or a patch. After a point we were ready to discontinue the UCA all together. It simply was not worth our time to support it year after year. So we doubled the price to $39.95. See, its not about the money, that does not matter that much to us, it is our time. This is a hobby. We sell other tools for EQ2 on this site for $14.95. It is to make people think about it before they buy, take the time to test it out and make sure this is something that actually works the way they want FIRST. Our support time was cut in half and that means our gaming time was doubled. When I read your post I just had to smile because I see that you are "counting the cost" now instead of blindly diving in. This is one more support ticket we avoided
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dicejeff
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Date: 9/24/2010 1:45 pm · Subject: Re: EQ2 Crafting Assistant - Cost vs Reward
the crafting program is 100% solid and works just fine. Perhaps before posting your thread about the negatives, you should have asked for assistance. I am positive it is something wrong in your set up or calibrations. The program works great. |
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